For Healthcare Professionals
PBBHC works with hospitals, emergency departments, physicians, behavioral health providers, and community partners to coordinate clinically appropriate behavioral health referrals. Referral review is available around the clock, with acceptance based on clinical fit, medical stability, required documentation, and current program capacity.
Referral channels
Information that supports referral review
- Presenting psychiatric symptoms and reason for referral
- Current safety concerns, suicide or violence risk, and legal status when applicable
- Recent emergency, inpatient, or outpatient treatment
- Current medications and medication administration record when applicable
- Relevant medical history, current medical concerns, and medical stability information
- Substance use history and withdrawal concerns when relevant
- Recent laboratory, diagnostic, or medical information when clinically indicated
- Insurance, demographic, legal, guardian, or consent information as required
- Disposition needs and transportation considerations
Clinical review and acceptance
Referral submission does not guarantee admission. The clinical and medical review considers whether the requested PBBHC program is operational, whether the patient meets clinical and medical criteria, and whether the hospital has capacity to safely accept the patient. When PBBHC is not the appropriate setting, the team may help identify another level of care or resource within the limits of available information and services.
Confirm program availability before referral
PBBHC is opening services in phases. Contact intake to confirm which populations and levels of care are currently accepting referrals, along with eligibility, documentation, medical stability, and capacity requirements.
Coordinate the referral directly with intake.
Contact PBBHC before arranging transport so the team can review current program status, clinical fit, medical stability, records, and capacity.