Information for Patients & Families
Behavioral health hospitalization can be unfamiliar. Learn who to call, what an assessment involves, what to expect if admission is recommended, and how family members and support systems can participate in treatment and discharge planning.
When you call
The intake team asks about the current concern, symptoms, safety, recent treatment, medications, medical conditions, and why a higher level of care may be needed. This first conversation helps determine whether PBBHC can provide the next step or whether another medical or community resource is more appropriate.
If an assessment is recommended
A pre-admission behavioral health assessment reviews current functioning, the events contributing to the crisis, safety and risk factors, brief psychosocial history, current medical conditions, and medications. A brief medical screen helps determine whether the person is medically stable enough for a psychiatric setting. Assessment does not automatically result in inpatient admission.
If admission is recommended
- The team explains the admission process and program expectations
- Patients receive orientation to the physical environment, daily routines, treatment process, safety procedures, and available support services
- Patient rights are explained in understandable language
- Personal belongings are reviewed for safety; some items may need to be sent home or secured
- Communication and visitation options are explained according to hospital policy and the individual treatment plan
- Multidisciplinary assessments inform an individualized plan of care
How families and support systems may participate
Family or support-system involvement is encouraged when appropriate and consistent with the patient's preferences, legal status, age, consent, and confidentiality requirements. Participation may include providing history, family meetings, treatment or discharge discussions, education, and planning for the transition after hospitalization.
Discharge planning starts early
Hospital treatment is one part of the care continuum. From the beginning of treatment, the team considers what the patient will need after discharge. Planning may address medications, safety planning, transportation, housing or living arrangements, follow-up appointments, outpatient services, family or caregiver support, and coordination with receiving providers.
Frequently asked questions
What should I bring for an assessment?+
When available, bring identification, insurance information, a current medication list, recent treatment records, and contact information for established providers. Intake can explain any additional requirements.
Can I keep my belongings during hospitalization?+
Patients may generally keep appropriate clothing and personal items, but belongings are reviewed for safety. Items that could pose a risk may be sent home or secured according to hospital policy.
Can family visit or receive information?+
Yes. However, visitation and communication are governed by hospital policy, safety considerations, patient preference, age, legal status, and privacy requirements.
What if PBBHC is not the right level of care?+
When possible, the team works to identify or facilitate referral to a more appropriate medical, behavioral health, or community resource.
What if this is an emergency?+
Call 911 or go to the nearest emergency department for an immediate medical or psychiatric emergency. Call or text 988 for the Suicide & Crisis Lifeline.
You do not have to navigate the first step alone.
Call the intake team to discuss the current concern and learn what options are available today.