Getting admitted, step by step.
Adult behavioral health intake is open 24 hours a day. No appointment or referral is required for an assessment.
Choose the path that fits.
Call our 24/7 intake line
Speak with an intake clinician any hour of the day at (432) 293-0900. We'll talk through symptoms, safety and next steps.
Call (432) 293-0900Walk in for an assessment
Adults 18 and older can come to the front entrance at 900 Don Evans Way in Midland for a no-appointment behavioral health assessment.
Be referred by a provider
Physicians, emergency departments, law enforcement and community partners can refer through XFERALL, phone or secure e-fax.
Referral information
What happens after you arrive.
- 1ScreeningWe gather basic information about the current situation, symptoms and safety concerns.
- 2Clinical assessmentA clinician completes a psychiatric assessment covering history, medical needs and current risk.
- 3Level-of-care decisionTogether we identify whether inpatient care or another level of care is the right fit today.
- 4Admission or referralIf admission is appropriate, we admit the same day. If not, we provide recommendations and resources.
- 5Discharge planningAftercare planning begins on day one, with follow-up appointments and community supports.
What to bring
- Photo ID and insurance card
- A current medication list
- Contact information for your providers
- A few days of comfortable clothing
What to leave at home
- Valuables and large amounts of cash
- Sharp objects or weapons
- Alcohol, drugs or vaping devices
- Items with cords or drawstrings
Insurance & cost
- Our team verifies benefits during intake
- Financial counseling is available
- Standard charges are published online
- Ask intake about payment options
Answers before you call.
Do I need a referral to be admitted?
No. Adults 18 and older can call our 24/7 intake line or walk in for a behavioral health assessment. Providers and hospitals may also refer through XFERALL, phone or e-fax.
How long does the assessment take?
Most assessments take about one to two hours, depending on the situation and the information available. Intake will explain each step as you go.
What if inpatient care isn't the right fit?
If admission is not clinically appropriate, our team will share recommendations and help connect you with community resources or another level of care.
Is PBBHC an emergency room?
No. PBBHC is not an emergency department. For a medical or psychiatric emergency call 911, or call or text 988 for crisis support.
We're here when you're ready.
Call any hour to speak with an intake clinician about admission for yourself or someone you care about.